Refund and Returns Policy
At TrustAssure, we aim to provide the highest quality in all our jewelry, including our exquisite diamond necklaces. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that the return process is as straightforward as possible. If you are not completely satisfied with your purchase, we offer a 30-day return policy for your peace of mind.
Returns
We hope you love your new diamond necklace, but if for any reason it does not meet your expectations, you can return it within 30 days from the date of purchase. To be eligible for a return, items must be in their original condition, unworn, and accompanied by all original packaging and certificates. Please ensure that the item is returned in the same manner as it was received to qualify for a full refund.
Please Note: Any items that have been altered, engraved, or damaged cannot be returned.
How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to us at info@trustassure.click. Provide your order number, and briefly explain the reason for your return.
- Approval: Once we review and approve your return request, we will send you a confirmation email with detailed return instructions.
- Return Shipment: Pack the item securely in its original packaging to avoid damage during return transit. Once we receive the returned item, we will begin processing your request.
Refunds
Upon receiving and inspecting your returned item, we will notify you by email regarding the status of your refund. If the return is approved, a refund will be issued to the original payment method used for the purchase. Please be aware that shipping fees are non-refundable, and any associated return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds may take several business days to process, depending on your payment provider or bank.
Exchanges
If you would prefer to exchange your necklace for a different item, we are happy to assist you. Please contact us at info@trustassure.click with the following information:
- Your order number
- The item you wish to exchange
- The desired exchange item
Exchanges are subject to product availability, and you will be responsible for the shipping costs associated with the exchange. Once the exchange is confirmed, we will provide you with return and exchange instructions.
Damaged or Defective Items
In the unlikely event that your necklace arrives damaged or defective, please notify us within 7 days of receipt. We take great care in ensuring that all items are carefully inspected before shipping, but if an issue arises, we will offer a solution. You may choose between a replacement item or a full refund for defective or damaged products.
To report a damaged or defective item:
- Contact us immediately at info@trustassure.click.
- Provide photos of the damaged or defective item, along with your order number and any other relevant details.
We will arrange for the return of the damaged item and ensure that a replacement is shipped to you as soon as possible, or process a refund if preferred.
Contact Information
If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact us at:
TrustAssure
3699 Pooh Bear Lane
Greenville, South Carolina
United States
Phone: 864-655-7172
Email: info@trustassure.click
Website: www.trustassure.click
We strive to provide you with exceptional service and will do everything we can to resolve any issues promptly.